Observation of the Reference Desk & 2nd interview

I had the opportunity to observe the reference desk at Gaston College. I was there for about two hours and witnessed the lull of summer hours. No one ever approached the desk with questions. Instead, every patron that entered the library sat at a computer carrol and browsed the internet or used word processing programs. There were maybe ten patrons total in the library during my visit. While I watched the interactions of the users, I spoke with the evening librarian, Jody Mosteller about her experience at the reference desk. Jody was very easy to talk to and showed me her typical start to an evening. She walked through the databases she recommends and uses to teach library sessions. She also talked about the prevalence of the nursing students (though they usually help themselves), and the social issue essays that students write. She also mentioned her second highest queries occur when professors put books or articles on hold for checkout in the library. Often times, some students will check them all out and leave some students empty handed. She shows them how to find the articles online or put the books on hold from ILL. Overall, Judy was a dream to interview. She was much more personable and relatable. She mentioned that they are opening a new library in Belmont, and I wish her the best of luck in interviewing for that position!